Refund policy

Return & Refund Policy
Last Updated: [11.062026]
At [NextGen Electronics], customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return Eligibility
We accept returns within [3 DAYS] of the delivery date, provided that:
The item is unused and in its original condition.
The item is returned in its original packaging.
All accessories, manuals, tags, and included items are returned with the product.
Proof of purchase (order number or receipt) is provided.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are generally not eligible for return:
Products damaged due to misuse, neglect, or improper handling.
Items showing signs of wear or use.
Products missing original packaging or accessories.
Clearance, sale, or promotional items (unless defective).
Gift cards and digital products (if applicable).
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within [48 hours] of delivery.
To help us resolve the issue quickly, please provide:
Your order number
A description of the issue
Clear photos of the product and packaging
We will review your request and provide an appropriate resolution, including replacement, exchange, or refund where applicable.
Return Process
To initiate a return:
Contact our support team at [nextgenelectronics98@gmail.com].
Provide your order number and reason for return.
Wait for return authorization and instructions.
Ship the item to the address provided by our support team.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customer-Initiated Returns
Unless otherwise stated, customers are responsible for return shipping costs for non-defective items.
Defective or Incorrect Products
If the return is due to our error or a defective product, we may cover the return shipping costs.
Refund Process
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within [5-10 BUSINESS DAYS].
Please note that your bank, credit card provider, or payment processor may require additional time to post the refund.
Late or Missing Refunds
If you have not received your refund after the expected timeframe:
Check your bank account.
Contact your credit card company.
Contact your payment provider.
Reach out to us at [nextgenelectronics98@gmail.com].
We will assist in investigating the issue.
Exchanges
We only replace items if they are defective, damaged, or received incorrectly.
If you would like an exchange, please contact us at [nextgenelectronics98@gmail.com] with your order details.
Order Cancellations
Orders may be cancelled before shipment.
If your order has not yet been processed or dispatched, we will issue a full refund.
Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.
Contact Information
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Store Name: [NextGen Electronics]
Email: [nextgenelectronics98@gmail.com]
Phone: [8777684671]
Business Address: [3. Bhajahari Chakroborty Lane,Belurmath,Howrah.711202]
We are committed to resolving customer concerns fairly and properly. :::
Recommended settings for NextGen Electronics
Return Window: 3 Days from delivery
Damaged Product Reporting: Within 48 Hours
Refund Processing: 5–10 Business Days
Order Cancellation: Before shipment only